Helpdesk Jobs in Suwanee GA
Helpdesk Jobs in Suwanee, GA with IES Communications present an unparalleled opportunity to join a team at the forefront of the telecommunications industry. By embracing roles such as Helpdesk Administrator and Lead Helpdesk Administrator at our Suwanee branch, you become integral to maintaining our technological backbone, ensuring seamless operations and robust support for all employees. This not only advances your career but also contributes significantly to our mission of connecting communities and fostering growth across diverse environments.
Getting a Job in Helpdesk in Suwanee, GA is a great idea.
Landing a job at a Help Desk in Suwanee, GA offers the perfect blend of economic stability and community engagement, thanks to the area's diverse population and strong job market that includes both charming local businesses and access to Atlanta’s dynamic opportunities. This role not only aligns with the city's family-friendly values but also positions you advantageously in a cost-effective living environment despite its slightly higher than average expense, ensuring a balanced and fulfilling professional life.
What duties do our Helpdesk employees do at our IES Communications' Suwanee Branch?
At our Suwanee branch, the roles of Helpdesk Administrator and Lead Helpdesk Administrator are pivotal in ensuring the smooth operation of IES's technological infrastructure. Our team members are tasked with setting up and maintaining basic network operations, including hardware assembly and providing robust support to all employees through device setup, software installation, and first and second-level telephone assistance. We pride ourselves on supporting a wide array of hardware such as Dell and Cisco servers, Lenovo and Dell desktops and laptops, alongside HP printers and various copiers, ensuring that our company’s phone systems and computers remain operational. Furthermore, our administrators play a crucial role in enhancing our IT processes, from monitoring system backups to managing database maintenance tasks, all while adhering to strict privacy policies and occasionally traveling to support remote sites. As part of our commitment to excellence, we also emphasize the importance of leadership within the helpdesk team, where our Lead Helpdesk Administrators supervise and guide their colleagues in all these responsibilities, ensuring efficient problem resolution and continuous improvement in our support processes.
Why Work for IES communications in Suwanee, GA?
Joining the IES Communications team in Suwanee, GA offers a unique opportunity to be part of a leading national electrical and communications service provider that's not just about connecting wires but is deeply invested in shaping the future of telecommunications. Our commitment to fostering personal and professional growth means you'll have access to industry-leading training, cutting-edge technology, and a supportive work environment that values diversity, talent, and dedication. As we strive to lead our industry, your role at our help desk will not only challenge you but also provide the satisfaction of making a tangible difference in our communities and for our clients, ensuring our collective success and advancing your career in meaningful ways.
Company Benefits
Competitive Wages
Medical, Dental, & Vision Coverage
401(k) Plan
Short Term Disability
Compensated Industry Certifications
Optional long-term disability
Paid Time Off (PTO)
Illness, accident, legal, pet coverage.
Company paid life insurnace
Paid training & defined career path
FAQs
Do Helpdesk professionsals in Suwanee have a good career path?
Yes, helpdesk professionals in Suwanee have a promising career path. The demand for skilled IT support staff is on the rise, driven by the growing reliance on technology across various industries. This role offers opportunities for advancement into specialized IT areas or management positions, making it an excellent starting point for those looking to build a career in information technology.
Is there a demand for Helpdesk jobs in Suwanee?
Yes, there's a growing demand for Helpdesk jobs in Suwanee. This trend reflects the broader need for IT support professionals as businesses increasingly rely on technology.