Helpdesk Jobs in Charlotte NC
Helpdesk Jobs in Charlotte, NC offer an exciting opportunity to join a team at the forefront of the telecommunications industry. At IES Communications, we're not just offering a job; we're inviting you to be part of a community that values growth, innovation, and superior service, ensuring our clients receive unparalleled support while fostering an environment ripe for personal and professional development.
Getting a Job in Helpdesk in Charlotte, NC is a great idea.
Landing a job at a Help Desk in Charlotte, NC, combines the best of both worlds: immersing yourself in a city where traditional Southern hospitality meets a thriving tech scene. It's an opportunity to grow professionally while enjoying a quality of life enriched by the area's diverse culture and green spaces.
What duties do our Helpdesk employees do at our IES Communications' Charlotte Branch?
At our Charlotte branch, the heart of our IT operations lies with our dedicated Helpdesk Administrators and Lead Helpdesk Administrator. Together, they form a robust team that ensures the smooth running of basic network operations, from setting up hardware like Dell and Cisco servers to providing crucial first and second level telephone support for our IES employees. Their expertise extends to installing and testing necessary software and hardware, ensuring our technology—from Lenovo laptops to HP printers—meets our high standards. They're not just problem solvers; they actively seek ways to improve our support processes, all while maintaining strict privacy policies and keeping an accurate record of our inventory. Whether it's upgrading network printing or configuring security rights, their work is essential in keeping us connected and operational. And with responsibilities that include remote support after hours and occasional travel to support our sites, their commitment truly keeps our Charlotte branch—and IES as a whole—moving forward efficiently.
Why Work for IES communications in Charlotte, NC?
Choosing to join IES Communications in Charlotte, NC means embarking on a career where growth and development are at the forefront. Our team is dedicated to providing innovative solutions and superior service, making us leaders in the telecommunications industry. We pride ourselves on fostering a supportive work environment that values diversity, encourages collaboration, and promotes personal and professional growth. By becoming part of our Help Desk team, you'll play a crucial role in maintaining the high-quality standards we're known for, ensuring our clients receive unparalleled support and service.
Company Benefits
Competitive Wages
Medical, Dental, & Vision Coverage
401(k) Plan
Short Term Disability
Compensated Industry Certifications
Optional long-term disability
Paid Time Off (PTO)
Illness, accident, legal, pet coverage.
Company paid life insurnace
Paid training & defined career path
FAQs
Do Helpdesk professionsals in Charlotte have a good career path?
Absolutely, helpdesk professionals in Charlotte have a promising career path. The city's growing tech scene and diverse industries offer ample opportunities for advancement into specialized IT roles or management positions. With the right experience and continuous skill development, these professionals can navigate a fulfilling and upward career trajectory.
Is there a demand for Helpdesk jobs in Charlotte?
Yes, there's a growing demand for Helpdesk jobs in Charlotte. This trend reflects the city's expanding tech sector and businesses' increasing reliance on IT support to maintain operations smoothly.