24/7 Support Services
LOCAL | REGIONAL | NATIONAL
IES Communications values a reliable and uninterrupted network. We offer flexible service plans by providing MAC, data center, troubleshooting, and maintenance services. Our national service team is available 24/7. You can request quotes, site walks, and work tickets via phone and email.
For more information, Contact Us Here.
CALL | ROUTING PROCEDURE
Non-Emergency or Standard Requests (during regular business hours M-F 7:00 a.m. – 5:00 p.m. MST)
Emergency or Expedited Calls (overtime and after regular business hours)
Call 800.792.8835 for IES Communications support. You will be routed to a dispatcher that will assess the request and dispatch as needed.
ENGAGEMENT PROCESS
A service request or request for a quote can be initiated by the following methods to our National Service Dispatch Team:
email: service@iescomm.com
ENGAGEMENT RESPONSE
A service dispatcher will respond to the request via e-mail or phone call to schedule a technician.
A technician will report to the site as scheduled, perform the work, and verify completion with the client.
If the request can not be completed at that time, the technician will advise the service dispatcher and the client of the next steps for completion, including the anticipated completion date.
When the request is completed, the technician will complete a work order, and a copy will be provided to the client for their records.
SLAs
Create customized SLA package and process that works with the clients’ needs and budget.
This includes SLA’s for work acknowledgment, technician appointments, completion standards and any documentation the client may require.
SUPPORT WHEN YOU NEED IT. IT'S THAT SIMPLE.
